Relocating executives and VIPs requires a unique approach that caters to their specific needs and ensures a seamless transition. Given their critical roles and responsibilities, ensuring a smooth relocation marks a strong and efficient start to your employee’s role in the company. Here are some best practices and options to keep an eye out for through Relocation Management Companies (RMCs) to support these high-level employees effectively.
Personalized Support from Senior Consultants
Executives and VIPs benefit greatly from personalized support. When possible, many companies prefer RMCs that assign senior consultants to work directly with each VIP. These consultants are able to better develop a personal connection with the employee, understanding their preferences and anticipating their needs. Consistent communication throughout the relocation process ensures the VIP has all necessary information at the right time, and any questions or concerns can be addressed thoroughly and promptly.
Comprehensive Needs Analysis and Relocation Planning
A detailed needs analysis is the first step in understanding the specific requirements of the relocating executive and their family. Senior consultants typically conduct more thorough assessments to develop comprehensive relocation plans, which should include:
- Communication Schedules: Regular updates and check-ins to keep the employee informedSupervision of household goods packing at the origin and delivery at the destination
- Coordination of Services: Managing all aspects of the relocation package to ensure a seamless processSupervision of household goods packing at the origin and delivery at the destination
- Expectations Setting: Pre-move calls to service providers to communicate specific requirements and special instructions
Enhanced Destination Services
Destination services are vital in helping executives and their families settle into their new environment. Common services that optimal RMCs include are:
- Home-Finding Services: Assistance in locating suitable housing, whether for rental or purchaseSupervision of household goods packing at the origin and delivery at the destination
- Area Orientation Tours: Private tours to familiarize the VIP and their family with their new community Supervision of household goods packing at the origin and delivery at the destination
- Settling-In Assistance: Help with practical needs like obtaining a driver’s license, setting up bank accounts, selecting schools, and managing auto and commuting requirementsSupervision of household goods packing at the origin and delivery at the destination
- Issue Resolution: Prompt handling of any challenges that may arise in the destination location
On the Ground Support
For international relocations, companies are often in search of an on-the-ground support model for their executives and VIPs, involving local agents who are experts in the destination city to provide a more holistic service for the employee and their family. The benefits of these types of agents are that they offer immediate, local assistance, providing real-time support in the host language and time zone. When available, integration with the RMC’s technology platform is preferable as it allows for seamless coordination and high service standards.
High-Touch VIP Services
VIP relocations can benefit from additional layers of care and attention. When allowing a holistic VIP program, RMCs should offer employees the option to select from various specialized, approved services that cater to their personal and professional needs. Some of these services include:
- On-Site Manager for Packing and Delivery: Supervision of household goods packing at the origin and delivery at the destination
- Food and Welcome Services: Delivery of meals on packing and moving days, welcome baskets, or customized items to help the family feel at home quickly
- Cultural and Personal Needs: Provision of specialty cooking equipment, children’s room setups, pet comforts, and other personalized touches
- Specialized Shipping: Handling of specialty items such as wine or artwork, ensuring safe and secure transportation
Ongoing Support and Concierge Services
Many experts agree that post-move support is essential to ensure the ongoing comfort and satisfaction of the VIP or executive. When approved by the company, RMCs should offer concierge services that include:
- Food Delivery and Grocery Starter Packs: Ensuring the VIP’s refrigerator is stocked with popular food options upon arrival
- Local Attractions and City Passes: Providing access to museums, day tours, theme parks, and other places of interest to help the family explore their new city
- Ongoing Home Services: Assistance with house cleaning, handyman services, dog walking, and car service
Key Takeaways
Relocating executives and VIPs require a tailored approach that addresses their unique needs and ensures a seamless transition. By offering personalized support, comprehensive destination services, real-time on-the-ground assistance, and high-touch VIP services, RMCs can help these critical employees and their families have a smooth and successful relocation experience. Understanding and utilizing these options can significantly enhance the satisfaction and productivity of the relocating executive in their new role.
About NuCompass NuCompass Mobility is a veteran-owned, independent mobility management company, offering a comprehensive range of global mobility and U.S. domestic relocation services. For more information about how NuCompass and our CoPilot® or CoPilot Express™ platforms can support your global mobility needs, visit www.nucompass.com/solutions/technology today!
